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Originally published at customerservant.com. You can comment here or there.

I talked to the detective responsible for arresting Michelle and her thug accomplices this afternoon, and he says they’ll be indicted in the next few weeks.
He says he doesn’t think it’ll go to trial, but I’m not sure if that’s because the DA’s going to give her another deal, or because the evidence is so overwhelming that their lawyer has convinced them they have no choice but to plead guilty and hope for the best.
I’m going to call the DA tomorrow to see if I can get some more information.
I sure as hell don’t think any of them should get a plea bargain after what they did.
Being robbed and assaulted like that has caused some huge problems.
On top of the wages missed due to having to take time off, I’m a lot more paranoid than I used to be, especially at night.
I’ll be glad when it’s all over, and the three of them are in jail for a very long time.
I’d love to put them under the jail, but that’s just not possible, and won’t be as long as we have a legal system that cators to criminals.
And I still wish there was something I could do about the company allowing her to come back and work after serving the sentence for the first time she robbed me, because I’m sure there’s something in the Code of Conduct that talks about being fired immediately if it comes out you end up in jail for committing a crime.
Oh well, at least she’s not on the streets.
Here’s hoping she doesn’t see them for a while.

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Originally published at customerservant.com. You can comment here or there.

I was in the breakroom a little earlier for lunch, and someone was microwaving chitlins in there.
Not only did it stink up the entire place, but since I was standing next to the microwave stand waiting for my own food to finish nuking, my shirt now smells like I imagine innards to smell like.
I don’t understand how people can eat food that smelly.
Not just once, mind you.
They had to cook it at home, and then bring some left-overs in and nuke them.
Jesus.
At least with other smelly foods like fish, you can really do a lot with it to make it taste good.
I wouldn’t nuke that either though, because it just wouldn’t taste good reheated.
And I sure as hell wouldn’t bring it into work.
I can’t wait to get home and bathe in some sort of disinfectant.
I’m definitely going to have to wash this shirt tonight, or it’ll stink up the rest of the clothes in the basket, as well as the rest of the room.
Stupid, ghetto rednecks.

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Originally published at customerservant.com. You can comment here or there.

It seems I have a post that keeps being resubmitted.
I’ve deleted over one hundred instances of the damn thing.
God I hope that’s done with.
I don’t know what the hell caused it, but I’ve disabled the post-via-email script for now until I can figure out what’s going on with it.
Probably spammers.
Shoot them all.

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Originally published at customerservant.com. You can comment here or there.

I’m starting to get feedback from other blind and visually impaired users of customerservant.com, and it seems as if, though I’m used to dealing with sites that aren’t as accessible as I’d like them, and so I hadn’t considered that this one was a huge problem, it apparently is a huge accessibility challenge.
I think we’re going to have some huge problems further down the road, given that Web 2.0 is the latest rage, and it seems everyone wants to make their applications web-based.
I don’t see this going anywhere but more and more graphical, which will present problems for screen readers unless something comes up that allows for them to be a little more interpretive of dynamic web content.

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Originally published at customerservant.com. You can comment here or there.

I can’t sleep, so I decided to get up, turn the TV on in the living room, and make rice crispy treats.
Not the usual thing you do at 3AM in the morning.
But I was going to do it later today anyway, and this just means they’ll be done cooling, and the chocolate they’re smothered in will be all nice and solid, and they’ll be sitting in the fridge tempting me to eat them.
I’ve managed to get some of my coworkers addicted to them, and I promised I’d make them some more this weekend.
And no, you can’t have the recipe.
The weather wasn’t bad here on Shabbat, although the mosquitoes were out in full force last night.
I ended up taking my dinner outside and eating it out there.
I made a tomato sandwitch and a salad.
I had forgotten how good tomato sandwitches were.
It’s been years since I’ve had one.
That tomato’s going to be gone in three days.
This week I should actually have a paycheck that’s very close to normal.
With the exception of coming in to work late two days in a row two weeks ago, it should be the full amount.
I had almost forgotten what it was like to see a normal one.
I still haven’t heard any word on what’s going on with my robbery case, but I’d really like to go and burn the jail down as long as Michelle and her hoodlum buddies are still in it.
I’ll feel a whole lot better once this goes to trial, and if they all get sentenced to forever in prison, and it’s done and over with.
Now back to your regularly scheduled program, already in progress.

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Originally published at customerservant.com. You can comment here or there.

I’m sitting here at my desk, and I can’t seem to get situated.
These chairs are just the other side of comfortable, so it’s hard to find a position that’s good enough to stay in.
I’d leave and go outside, but it’s hotter than Hell out there.
I was out there eating my lunch.
I may go out and check my messages as an excuse to go out and get some air, even though the air is pretty non-existent, and there’s enough humidity to last for the rest of my lifetime. I’m really sleepy, and I shouldn’t be because I actually got eight hours’ sleep last night. I’m currently reading Harry potter and the Sorcerer’s Stone in order to try to pass the time.
I’ll be glad when this evening gets here and I can leave.
Next week will be seven months with no work, excluding the speratic tasks John gives me to do, which are greatly appreciated.
Just maybe, sooner or later, I’ll become productive again.
But then, Hell might freeze over too.
Mr. Frodo is such a moron for allowing this to continue.
No, never mind, it’s all the sighted people responsible for causing this problem and allowing it to continue who are morons, and, although it’s hard to admit, in the grand scheme, Mr. Frodo is pretty insignificant.
He’s just the closest idiot.
Apparently we have yet another referral training thingy to go through.
We did the second part Wednesday, and it was a fine example of the kind of effort that gets put into being negatively productive I’ve ever seen.
I didn’t say unproductive, I said negatively productive.
There’s productive, then unproductive, (which means you’re not doing anything either way), and then there’s negatively productive, where you deliberately waste more than twenty minutes of your time at someone else’s behest, just because they want you to.
That’s been the referral training.
Every last word is in the information system we have, so there’s no point in anyone getting together for four hours at a time, three different times, to read through it.
And while I’m at it, the company needs to offer training on how to speak proper English, or at least something that resembles it.
Sunt is not a word, sent is.
It’s not a consonant thing, it’s a constant thing.
How exactly is it that people manage to get through high school not knowing how to speak their native language.
Morons, every last one of them.

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Originally published at customerservant.com. You can comment here or there.

From Lazer Brody

This is not an easy subject; I didn’t want to deal with this in public, but after having to advise a heartbroken Baal Tshuva in the USA what to do when
a blue-blooded Cheder Rebbe molested his beloved child, we can no longer remain quiet.
First of all, a child molester is the lowest form of villain. If he carries an appearance of being religious, such as a warped cheder rebbe, he’s lower
than low by causing chilul Hashem, a defamation of Hashem’s name, for which there is no atonement. The minute he lays a hand on a child – or on any other
human – he gets the judgment of “rodef”, literally “chaser” or attempted murderer. Any person has the right to kill a “rodef” on the spot. By molesting
a child, the villain is literally maming the child’s tender soul for life.

Unfortunately, as you say … many community leaders are not aggressive enough against this cancer. By not acting and protecting children from molesters,
those leaders are “standing on their blood”, a severe transgression of Torah. Here’s what we do over here, with iron-fist rabbinical approval:

The minute a molester (or potential molestor) is identified, he gets a “house call” by 2 or 3 good ol’ boys with long payis and very big biceps; they don’t
lay a finger on the villain, but put a good 10 pounds of fear in his heart and inform him that he must do the following: 1) Tshuva; 2) Resign immediately
from the cheder, and to never teach children again; 3) No severence pay; 4) To stay put, so he doesn’t move to another town and begin molesting children
there. 5) Pay damages to the injured party; 6) Mandatory counseling and emotional rehab. The villain then falls under close scrutiny, and if he even looks
at a child, somehow bad things begin happening to him. Such a system prevents Chilul Hashem and is usually adequate.

If however, the villain tries to hide behind his “meyuchas” relatives or weak rabbis, or fails to make tshuva, we turn him over to the police. Child molesters
in Israel get 18 years in the slammer. I used to be the Rav of a prison – I can tell you that the other inmates hate child molestors, and make their lives
unbearable. As such, the fear of a stint in an Israeli prison is also a deterrent. Yet, not long ago, one second offender that didn’t heed a rav’s warnings
was sent up the river for the full 18; he went to jail with a cast on his right arm, too.

Although the thing I love most is “Kiddush Hashem”, and the thing I hate most is “Chilul Hashem”, protecting the life of a child comes before Chilul Hashem
considerations. Hashem is willing to have His holy name erased to make peace between a husband and wife – all the more so to guard the life of a child.

Rebbe Nachman of Breslev teaches that not all rabbis – especially in these times before Moshiach – are not exactly worthwhile. If your local rabbi doesn’t
come down like a ton of bricks on a child molestor – or seek the aid of others that will – don’t have faith in him.

Parents – look for the early warning signs! Don’t ever let your child stay after school alone with a teacher, and beware of a teacher that seeks to be alone
with a child. Teach your child about the sanctity of the body, and that no one is allowed to touch it.

Yes, this abomination is in the tradition of the Flood Generation. May Hashem wipe these villains from our midst.

May we merit to talk about happier subjects always, yours with blessings, Lazer Brody

I’m very glad to read pronouncements like this when it comes to horrors like the sexual abuse scandals that have erupted over the last few weeks.
Rav Lazer has not only refused to shrink from or apologize for anyone’s despicable behavior, he has called a spade a spade.
Rav Lazer, may you merit many blessings!

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Originally published at customerservant.com. You can comment here or there.

I guess the referral training doesn’t start until 13:30.
So I’ll fiddle around till then.
I’m in a very vicious mood today.
I hate this place, and most of the people, and the rules, and everything associated with this hellhole.
I was supposed to be on vacation this week, but my sweetheart got the “Needs of the Business” treatment from his boss, so that got nixed.
Meanwhile his boss will get to take his Memorial Day weekend off.
I hope it really sucks for him.
My ‘Net connection’s down at home, so I still have to deal with that later on.
I hope to get that fixed tonight, otherwise I’ll have two tons of email to go through.
Wait, I’ll have that to do anyway, since I haven’t gone through my email in at least two days.
This week’s dragging on, probably because I was looking forward to a break spent with someone who’s actually intelligent, capable of really deep conversation, and just plain fun and a genuine pleasure to be around.
Corporate America sucks.

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Originally published at customerservant.com. You can comment here or there.

I had forgotten that any form of protest is practically illegal around here.
I had taken to not wearing my badge in protest against my current situation, but apparently that’s unacceptable.
I’ll have to find something else.
It’s better than just accepting the idiocy that passes for management in this case.
I’m off to referral training for the rest of the afternoon, or most of it.
Yeah, that’s highly illogical too, since I can’t get into the damned system, but, once again, it’s the rules.

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Originally published at customerservant.com. You can comment here or there.

I was surfing down the XM dial, trying to find something to listen to, and I came across one of the most horrible pieces of auditory trash I think I’ve ever heard.
It was on the hits channel, and it was the tail end of a song.
The “artist” was spelling out the word “bananas” as if that was supposed to be something novel or insightful, I think.
Or maybe the point of pop music is to make sure there’s as little meaning and insight as possible.
Maybe that’s what they have to do to make sure they sell hit records.
And it seems to be getting worse and worse.
If you comb through the music of the 70’s you’ll find a lot of good stuff, as you will with the 80’s and even the 90’s, although I think the good started to be seriously outweighed by the bad by the mid-90’s.
But even now, if you really dig, you can find something worthwhile on the albums being released today by the most popular artists.
You just have to have a lot of patience, as in the patience of Job.
Is it just me, or does music seem to be getting worse by the decade?
I’ve even gone through some of the music of the 80’s and 90’s, and none of it seems as bad as the crap coming out today and being forced down the throats of the listening public by the record industry and the big radio conglomerates.
This doesn’t speak for the occasional anomalies, like Vanilla Ice, but I think it’s generally accurate.
I shudder to think of what pop music’s going to sound like in twenty years.
God help us.

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Originally published at customerservant.com. You can comment here or there.

I’ve finally got the site working with Firefox.
I’ve started using it a little myself, and it works, with the exception of some hangups it seems to have with Jaws.
I do like the tab functionality though.
And the cool thing is I got the errors (and there were quite a few of them) fixed in a week.
Client’s development team, you really bite hard.
You’ve had six months to fix the accessibility issues with your kloogy software, and you haven’t done a thing.
I went through thousands of lines of code, (thanks Yaakov and Heidi), and got the problems fixed.
You guys are total slackers.

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Originally published at customerservant.com. You can comment here or there.

I’m working on making the site accessible to Firefox users.
Unfortunately, that has turned into a huge nightmare.
Not only do I have to go through each line of code in the theme’s files, I also am going to have to go through the lines of code in each of the plugin files in order to figure out what code it’s generating, and what the errors are in that generated code.
I’m further along than I was over the weekend, but given that I have no idea how many more errors are going to be generated, I don’t know how much closer I am to getting the site accessible for FF users, to say nothing of other browsers.
I’ll keep working though.

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Originally published at customerservant.com. You can comment here or there.

I was out grocery shopping last night, and rode past a car with a bumper sticker that said: “My child was inmate of the month at the county jail.”
I didn’t think people here would even be able to resort to that level of ghettoness, but I guess I was wrong.
I really have got to find a way to either get the hell out of here, or figure out how to stop convincing myself things can’t get any more backward, ghetto or redneck than they already are.

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Originally published at customerservant.com. You can comment here or there.

This would be entertaining if it weren’t maddening already.
I’m finding that more and more of the site I used to visit here at work are being blocked.
I understand that’s their job, and I suppose I’m technically violating the company’s internet usage policy.
It’s kind of difficult though when your only objective is to come to work and see how hard it is to keep yourself entertained for eight hours a day due to not being able to work.
I’d like to say this situation won’t drag on much longer, but I honestly have no idea.
Hell, it could drag on for a year and I wouldn’t be surprised.
I wonder if people in other corporations are actually as incompetent as they seem to be in this one?
Not all of them, mind you, just most.
Even some of the aggregatos I was using to get information for posts is blocked.
I suppose as long as they don’t block all of them, I’ll still have access to info.
If they do eventually block them all, the number of posts will drop dramatically.
At some point I need to finish uploading the rest of the Livejournal entries back up to the site, and then back up the database.
I hope to get that done this weekend.
I also hope to get the new theme working as well, because I really think the site needs a new look.
I’m just bored with the one that’s up now, but I need to make sure the new theme’s going to work with Firefox, and that’s proving difficult.
There is limited support for Firefox with Jaws, but not enough that would allow for a lot of testing.
I suppose as long as they don’t block Newsgator, I’ll still have access to some news.
God, this post is extremely random.
Definitely won’t end up in the top ten.

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Originally published at customerservant.com. You can comment here or there.

It seems as though the folks down at company headquarters have finally blocked access to the admin panel of my site, so that means I may have to blog this way, instead of just logging in and posting.
I hope this actually works.
I’m not sure if this account, which is a web account, is going to allow me to post correctly.
We’ll see.
I should have seen this coming, and actually I’m quite surprised they haven’t done it before now.

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Originally published at customerservant.com. You can comment here or there.

No, that’s not a misspelling.
I meant it like that.
Michelle and her possey were arrested last Friday, and are now in jail.
I went to the police station today to pick up my DVD player.
When I asked the detective how he knew it was mine, he said he was sure it was mine because they admitted taking it from my apartment.
He also told me that Michelle said that they had come to my apartment planning to do what they did, but that they didn’t do it.
Yet, somehow my DVD player magically ended up in their possession.
I also made it a point to tell the detective that I’m not interested in any deals with the DA’s office.
The case will go there because one of the charges against them is possession of stolen goods, and that’s not a federal charge.
The detective said he wasn’t sure how the rest was going to be handled, or if they were all going to be tried together, and he also said that she has other charges pending.
The DVD player still has the sticker on it listing the suspect’s name and address.
I may leave it there as a sort of trophy.

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Originally published at customerservant.com. You can comment here or there.

This morning, when I got to work, I got an email from the client, asking for yet another explanation of the issues involving the db_interface with Jaws.
I wrote out the following:

The problem with the search box delays things considerably.
Without knowing which criterion the member is going to provide, I have to
spend time scrolling through, (and waiting while the screen refreshes and
Jaws refocuses), before I can get to the next option.
This puts me in the position of having to make small talk with the customer
before I can even get the customer pulled up in the system.
As I’m sure you’re well aware, asking for a customer’s ID would not fix
this problem, as what the customer thinks is the ID could be anything from
a social security number to a prescription number.
Furthermore, referrals are also out, meaning that they can’t be done using
Jaws, and I’m sure you’re also well aware that that makes up a huge part of
what we do.
The current state of affairs does not allow me to meet the criteria set
forth by (client name deleted) for acceptable call lengths, which would effect my quality,
which effects my overall rating in general.
That’s a domino effect I’m not prepared to deal with.
I hope this is helpful.
Please keep this in your records in order to prevent re-explanations from
being necessary.

Pretty self-explanatory, right?
At least it should be to people who are supposed to know what they need to about Jaws so they can write accessible software.
Then, this afternoon, I got another email.
Now, they want screenshots of what I’m encountering.
Now, keep in mind that Jaws is a screenreader, which means that it interprets what’s on the screen and speaks it out loud.
I’ve explained time and time again that there aren’t any actual errors, as in, no error messages.
The problem is that Jaws and the db_interface do not cooperate.
So what do they ask for?
Specific error messages, and whether or not things are just real slow or can I just not use the system.
In other words, “We don’t care if it’s really slow, and you have to put up with cranky customers, and you have to try to bullshit your way into keeping them on the phone so you can argue with our kloogy interface, because it’s not our problem and we’re too lazy and stupid to fix it, but we don’t want to say we won’t fix it because then we’d look bad.”
I’d like to do my part to make sure every person involved in this clusterfuck is kicked out of the gene pool by midnight tonight.
This is a complete waste of my time.
And I should have known it was going to come to this.
“We can’t fix it, because, well, we don’t know how and we don’t want to learn, and it’s not our scores at stake so what do we care, so we’re just going to blame it on you and let you deal with it, and to hell with whatever objections and/or explanations you give us.”
These are the people running America’s companies people!
These idiots, and more like them, infest the board rooms and upper management positions of corporations everywhere.