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Wednesday, before the hurricane hit, everybody bailed. So the company ordered pizza for the people who stayed. Unfortunately, there were three of us who didn’t get to have any because we were stuck on the phone all afternoon. We put in for paid time off, but it wasn’t aproved. So John bought us doughnuts out of his own pocket, and let us eat them this morning. That was very nice of him, and greatly appreciated.

Taken from customerservant.com

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The server went down again this morning.
I’m not sure how long it was down for, and I’m not sure how long it’s going to be up.
I started looking at hosting arrangements this morning, but didn’t get far as I didn’t have a ton of time.
I’m really not in the mood to deal with all the members today.
They’re getting on my nerves just for being members.
This whole damned place is getting on my nerves.
I’m fed up with it.

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I just got done dealing with a woman who decided to call very early in the morning to bitch about how she got two different forms of a prescription, both brand and generic.
Of course, she didn’t send in the second script, and neither did her doctor, and it’s all my fault.
People shouldn’t be able to bitch this early in the morning.
It’s just not normal.
Most of us are still trying to go from autopilot to manual at that point, and we’re definitely not in the mood to put that much energy in to a bitchfest.
That call lasted over thirty minutes.
I really hope it’s not the norm for the day.

Taken from customerservant.com

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Since it seems I can’t get this thing to just post the damned entry in full, I’m lying to the excerpt generator thingy and telling it to post up to a million characters. Nothing I could possibly post would have that many characters. I really am not in the mood for this thing to screw me around.

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Looks like there’s actually been some progress made.
I’ve got the site up and running, and most of the bugs are fixed, (at least the ones I created), so the site’s operational now.
I’ll be posting links to the most recent entries below.

Progress
at least
Lots
To Report
illiterate
callers
restructuring
part two
Amazing
What Happens When You Use Your Brain
In
need of enlightenment
Unexpected
Lickity
Split
Count-down
to chaos
smelly
nasty people everywhere

Susan, if you’re interested in learning Hebrew in Braille, The Jewish Braille Institute is a good place to start. You
have to sign up with them, but they have a ten-volume Introduction to Biblical Hebrew, as well as a twenty-volume Hebrew-English/Ehglish-Hebrew dictionary.
If I had the room, I’d get it myself.
Amanda J. Rush
http://www.customerservant.com

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I’ve finally finished posting this week’s updates, as well as some from the last couple of weeks.
One of the good things about the CMS I’m using is that it allows me to backdate entries.
The most recent entries list includes, but is not limited to, the following:
Final Approach
Legal But Illegal Break
Where Is It 5:00?
Trainer John
Flapjacks With Your Documents
This Week On "As The Claim Processes"
Since I've Got Time To Burn …
It's Like The Hourglass, But Worse
Wooden Holocaust
Stop And Smell The Mail Order

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It’s been a while since I’ve posted, and, since there’s a break in the chaos, I figure I’ll take advantage of it.
I’ve had this weekend off, and spent yesterday doing pretty much nothing.
There’s been some drama going on with the transportation situation.
I’ve started taking the PATS (Pitt Area Transit System) service to work because Andrew has early classes, and his mom doesn’t want that much wear and tear on the vehicle.
Well, apparently, they have their own time scale, we’ll call it PATS Standard Time, otherwise known as PST.
If I were into conspiracy theories, I’d blame this on those out in Lost Angeles and beyond, (PST is also Pacific Standard Time, and since the two systems both employ the same acronym, they just have to be similar, grin). I’ll leave that one alone for now, so Joy and Don you get a break.
Anyway, I schedule a 07:30 pick-up, since I start working at 08:30, and that gives them plenty of time, in case they’re running late.
Apparently 07:30 their time is 06:56 my time, which puts me in the position of having to get up no later than 05:00 in order to get ready for work, and that doesn’t leave any time for clearing my brain of the sleep-induced fog by administering caffeine orally.
The problem I run into is that if I schedule the pick-up any later, they have me to work late, which is not a good thing for either the attendance record or the paycheck.
I’ve changed residences, which is a very good thing.
My new place is very nice, and I’m doing my best to make it as homelike as possible.
I’ve acquired a nice bed, (it would be queen-sized if not for the fact that it’s missing about two inches on either side), a washer and drier, a recliner that’s nice-sized, and an end table.
My computer desk is a card table, and I have a folding chair to go with.
I also got a microwave, and a coffee pot, and a tea pot, and a crock pot, thanks to my mom.
That’s where the bed, recliner and end table came from as well.
I’m very happy with the place.
It’s just me, all by myself.
I can leave the crap at work.
Well, and on the PATS van.
Speaking of PATS, can someone please explain to me how the hell you can manage to sing, shout, dance and drive all at the same time?
Almost all of the PATS drivers are gospel freaks, and they love to make a public display of their religion, for all the world to see and hear, and I get treated to daily “praise” sessions.
Weird.
The Medicare project came back to Convergys, and we lost AT&T, as well as gained CustomerService.
They’re going to have all of us trained by the end of the summer to be taking Pharmacy Helpdesk calls as well as Customer Service calls.
More work, no more pay.
I’ve decided after some thought to turn customerservant.com into my personal blog.
I’ll most likely turn it into a syndicated account over here, because I can generate an RSS feed, and it gives me more freedom as far as what’s displayed, and it also gives you guys the ability to rate entries.
The CMS I have is really simple, and really neat.
I don’t know if I’ll update both journals, but once I get it syndicated, you all can add that to your friends pages, and/or go directly to the site, and add your comments there.
Also, I’m running into the problem of needing to put all the blogs I watch into one place, so there will be a page with links to all your journals, as well as the ones I watch from other sites.
This will also be x-posted to Customerservant.com , so if you want to comment, you can leave it there.
That’ll be it for now, but I’ll try to keep you up to date more often.
Everybody take care.

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It seems to me that the only thing good about Good Friday is that lots of pharmacies will be closing early, which should keep the call volume low. That’s good, because I had to deal with a roommate blaring music all night long, in the livingroom, and consequently, didn’t get much sleep. What does one do when unable to sleep? Catch up on the friends page, of course. I spent about two hours catching up on everything. Surprisingly, I actually have something good to say about work. They’ve implemented a new raise plan. In short, if you work all forty hours in a given week, and have good quality, you get a four percent raise in your salary. Not bad. At this rate, I might actually make it above $9. I think we should sue Mars Corporation for false advertising. I eat snickers bars on my breaks sometimes, and none of the great things you see in the commercials happens to me. The good thing about snickers bars is that they keep you going. That, along with caffeine, almost makes the work day bearable. Yesterday they had a hot dog sale at work for the March of Dimes. I like it when they do that, because that means I can get lunch for really cheap. They also had the company Easter egg hunt yesterday. BeingJewish, I obviously didn’t participate.I really wish they wouldn’t keep it so cold in here. I sit on the