reply
· · to read
Catching up on reading/Open Post (thirdworldcounty.blogspot.com)

David opines that there is no poetry more beautiful than the Psalms, and references Psalm 89.
Personally, I have to agree with him.
The Psalms (Tehillim) contain something for just about every occasion imaginable, and are an excellent source of inspiration and prayer when one’s own words fail, or one cannot find the words to use without turning to King David’s praises.

note
· · to read

Some people apparently think it’s their obligation to make lapdances as available as possible.
Some highlights: “A 40-foot motor home was converted into a strip club on wheels, offering alcohol and lap dances to football fans outside the stadium before kickoff of Sunday’s
Tampa Bay Buccaneers game, police said.

Six women performed lap dances inside the motor home, charging $20 to $40 depending on whether they danced topless or totally nude, police said Tuesday.
The vehicle, adorned with a sign for strip club Deja Vu, was parked across the street from Raymond James Stadium.”

Now that sounds like something that would occur in the American South, as in Tenessee, the Carolinas, or Alabama.
But it occurred in Florida.
Half-baked indeed.

Taken from customerservant.com

note
· · to read

Today hasn’t been as bad as yesterday was.
Still more calls than I’d like, but it could be worse.
We’ll see what it’s like when I get back on the phone.
I’ve spent my lunch break reading blogs, because I didn’t have enough time to pack a lunch this morning.
I’m still getting used to using the Pacmate as an alarm.
I woke up at around 07:13, which gave me plenty of time to get dressed, but no time to pack a lunch.
No worry though, I’ll eat when I get home.
I’m halfway through the day, which is always a good thing.
I’m kind of sleepy though.
I’d love to take a nap.

Taken from customerservant.com

note
· · to read

This is what we have to deal with on a fairly regular basis, except this time it’s taken the system down completely.

Serious Application Container Issue
HTTP/1.0 200 OK Date: Mon, 28 Nov 2005 16:08:27 GMT Content-Type: text/html;charset=iso-8859-1 Server: SilverStream Server/10.0

Serious Application Container Issue
If you see this message, a serious problem has occurred from which the application cannot recover.

Please contact support immediately with the information provided. Then close your browser to access the application again.

Exception type is :com.sssw.shr.http.AgoServletException
Exception message is :Error while forwarding request to /db_name/SilverStream/Pages/PagenameXSLTransformer
Please close the browser window before restarting your application.

ERROR : Some unexpected exception occurred during the application login process. Access is denied. Please try again or call support. [ UserInfo : 9001 ]
NoReponse. No known context has been provided. 463930669

Now, in a logic-rich environment, we’d be giving downtime verbage (never mind the fact that the thing is a piece of crap anyway) and having the callers call back in thirty minutes.
Instead, we’re told to put the caller on hold, act like we’re doing something, refresh the caller every few seconds, and then finally explain to them that the system is unavailable.
Brilliant.
That’ll win us some awards.

Taken from customerservant.com

note
· · to read

Today hasn’t started off well at all.
The alarm didn’t go off again, and the time is set correctly.
I think I’m just going to have to chuck the thing and rely on the Pacmate.
I’ll have to get used to waking up with that alarm.
Then, when I got to work, the system locked up when I clocked in.
I really don’t need that happening because it’s already effected one paycheck.
My paycheck last week was a couple of dollars short, six dollars to be exact.
Then, when I went to put the phone headset on, I found that someone has stolen the little foamy earpiece.
Ghetto bastards!
I don’t have fifty cents to replace it right now.
I really shouldn’t have to replace it.
People should just leave anything alone that doesn’t belong to them.
Is it really that hard?
If they want to steal each other’s stuff, fine.
But leave my stuff alone.
This isn’t supposed to be the ghetto, so don’t act like it is.
Then again, why am I surprised?
It may as well be the ghetto, given the people who get hired out here.
I plan to post about my Thanksgiving holiday later.
Hope everyone had a good one.

Taken from customerservant.com

note
· · to read

I just got a call from someone who got totally screwed by someone a lot higher up in the food chain than me.
The notes said that the member could not be located, along with the doctor because they were in a hurricane-effected area, and this was on 10/25.
They apparently told the caller that they were working on it, that the prescriptions were in the system, and that everything would be fine.
The prescriptions are not in the system, (deleted or otherwise), and the messages were very vague.
Go client!

Taken from customerservant.com

note
· · to read

While in the the break room on my lunch, I saw a clip on Garth Brooks.
He’s apparently releasing a new boxed set, exclusively sold at Walmart and Sam’s Club, because he wants to make sure it’s affordable for everyone.
He made a comment about how hearing that someone would love to have his CD but can’t afford it breaks his heart.
What a dweeb.
Anybody with a brain knows he’s putting out another boxed set because his last album didn’t do so hot, and he needs some cash.

Taken from customerservant.com

note
· · to read

There’s apparently an article in today’s Daily Rejecter about a beer actually called Hebrew.
The company (Genesis Ale) marketing the brew has a motto of “Don’t pass out, Pass Over.”
The alcohol content is nine percent, which is quite high for a beer.
It’s currently being marketed and sold in Colorado and fourteen other states.
I’ll have to be on the lookout (or pay someone in one of the targeted states) for Hebrew to start showing up in stores in my area.

Taken from customerservant.com

note
· · to read

I’d really like to shoot the last two callers in the head.
The first one was a grumpy old woman who wanted to jump back and forth between records for herself and her husband, and bitch at me because her doctor wrote her prescriptions “do not substitute,” (meaning we can’t substitute a generic for a brand, even if it’s cheaper, usually for medical reasons), and then she wanted to bitch because she had prescriptions she had no refills on.
The next one was just incredibly stupid.
I’m getting tired of people going “Do you mean the … (insert piece of information: account number, prescription number, order number, ETC.)” when I ask for the ID number.
Is it really that hard to at least act like you’re intelligent?
That’s the easiest part of the call!
Just give me the information I’m asking for, and don’t ask me to jump all over the screen, and then go “wait, I have the ID now” when I’m in the middle of doing a name search or something like that.
Jesus God!
People get on my nerves!
You have to try to be that stupid.
There’s no possible way you just are that way.
I wish this day would hurry up and end.

Taken from customerservant.com

note
· · to read

I’m not sure what to think of that last call.
A fellow customer servant called, thinking I was a pharmacist.
I’m not sure whether I should take that as a complement or not.
The only thing I discussed with her was whether or not a prescription is in the system, and I had to ask who she thought she was talking to.
I told her she had reached customer service, and offered to transfer her to the pharmacy.
I could have actually passed as a pharmacist, which is scary.

Taken from customerservant.com

note
· · to read

I just got back here from lunch.
It’s extremely cold in here, and I’ll bet we’re still in cue like we have been all morning.
At least half the day is over and I can start working my way to its end.
When I get home I’ll attempt to finish the laundry.
A piece on the drier broke, and until I can get something to stick it back on, I’ll have to limp along without it.
It’s the piece in front of the lint screen, and I imagine the thing will be OK until I can get it fixed.
Nothing should get caught.
I’m applying for the support position that just became available today.
It won’t be any extra pay, but it’ll be something different, and I think I’ll actually be in a position to do something if something gets screwed up.
I’m aware though that it won’t be a bowl of peaches and cream.
They get a lot of crap, but so do I as a regular agent, so it’s pretty much six of one half a dozen of the other as far as I can see.

Taken from customerservant.com

note
· · to read

The following is a paraphrase of a TKS correction form (for those who don’t know, we have to submit TKS correction forms whenever our TKS log-in and phone log-in do not match) submitted by one of my co-workers.
I was standing there when it was delivered and explained.
Co-worker: “I’m sorry I clocked in late, but I ate breakfast at Burger King this morning and it tore me up.”
Note To Self: Having to go to the bathroom due to an impending warp core breach is not a valid reason for being late, nor will you get paid for the time you spend in said bathroom.
Nobody told you to eat at Burger King.
That having been said, I’m sure your collon appreciated you after that.

Taken from customerservant.com

note
· · to read

It’s been horribly busy today.
My lunch isn’t until 14:00 this afternoon again.
It’s been like that for the last two weeks now.
We’re aparently having some new system of daily client scores to contend with now.
God, really, this is getting ridiculous.
Despite the fact we’ve been in cue all day, the time is moving very slowly.
I think I might see if they’re offering overtime this weekend, and, if they’re offering it on Sunday, go ahead and take some.
The extra money would be nice.
A caller has me on hold right now while she answers a call.
Ordinarily I would mind, but I just don’t care right now.
It’s giving me time to take a breather.
I’ve just been really out of it today for some reason.
I think it’s because I really miss my sweetheart.
It’s been a long time since we’ve seen each other.
I still haven’t heard anything about the mentor position I spoke of applying for.
I’ll probably hear something next week sometime.

Taken from customerservant.com