Originally published at customerservant.com. You can comment here or there.

Merick and Mr. Frodo came back here, and asked if I would be willing to handle the inappropriate transfers for the other project as well.
It’s a project that handles calls for a cable company, and apparently they have a huge problem with people submitting emergency orders when they don’t need to be submitted.
Of course, I said I would.
They also used to have anywhere from twenty to thirty-five inappropriate transfers for the current project I’m working on, and now they have twelve.
Go me.
At least things are starting to look up on that front.