You can definitely tell it’s the holidays from the attitudes of our callers today.
We’re getting yelled at left and right, and several of the supervisor calls have actually been escalated to real supervisors.
These people just need to pay their bills like they’re supposed to, and things would be just fine.
The clincher was from a woman who insisted she wasn’t going to pay $53 for 30 pills, when her doctor wrote the prescription for 30 pills for 30 days.
We sat there going round and round about it, because we can’t take the pills back unless they’re narcotics, which these weren’t.
I’m already not in a cheery mood.
I hope my mom isn’t in a bad mood when she shows up or things could get interesting.

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