I spent yesterday at work, doing nothing.
I had to “be specific” about the Jaws cursor at least three times, at one point taking the time to write an email explaining how Jaws acts like a camera, and the cursor is like a lense.
If the lense can’t focus, then it can’t take a proper picture.
Unfortunately, that message was met with “I still don’t understand.”
And this message was intended for people who claimed they understood how Jaws works, and knew all about how to use it.
By the time the message got through the chain, it was changed to something about tab order.
By yesterday afternoon, I was being told that the guy in PA I trained to do this stuff in the first place was up, running and taking calls, and that we would have a meeting today so he could tell me how it all worked.
I talked to him last night.
He’s in the same boat I am, and in complete agreement with me that the damned thing needs to be fixed, and that nobody’s listening to a damn thing we’re saying.
We’re still having our meeting today, although it’ll probably just be a rehash of last night’s conversation.
The operations manager is having a meeting with the director of corporate HR this afternoon.
We’ll see how that pans out.

Taken from customerservant.com

Syndication Links

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.