I’ve got some woman on the phone who ordered two different strengths of a medication, three months ago, and now claims she never ordered it, and we’re just supposed to credit her for it because she never got them.
The replacement policy is that you have to call no earlier than twelve days and no later than forty-five days after the prescription has been shipped in order to replace the order.
She didn’t, so we assumed she got it, and charged her.
Of course, she wanted to speak to my supervisor.
Somebody needs to tell her it’s too bad, she has to pay for it anyway.