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I’ve got a member on the phone who thinks that, even though prescriptions called in normally take twenty-four to forty-eight hours to appear in our system due to their being entered by hand, and even though prescriptions normally take three to five business days to process before they’re shipped, she’s supposed to just magically get it the next morning after her doctor calls it in, and that we’re supposed to expedite the shipping for free because, (according to her), we screwed up.
I explained that the prescription is going through the normal processes, and that there isn’t any way to speed things along, and she wants to speak to my supervisor.
I really hate it when these people act like they own the world, and they’re going to get me reprimanded because they can’t get their way.
Know what that sounds like?
“I’m telling on you!”
“Mommy, she didn’t give me exactly what I want, so I’m going to throw a temper tantrum!”
Get over yourself!
You’re not any better than the rest of us, so quit acting like it.
OK, done ranting now.

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We had another team meeting today.
We got new (or at least passed-off-as-new) information from the client.
It’s official: We’re not allowed to transfer a helpdesk call to the helpdesk.
Any helpdesk calls we get we have to handle, and that includes the groups we don’t service for members but do for pharmacies.
Project merging is in the air.
I took the test today to finish the application for the support team.
I had to bring the craptop (that’s the nickname I’ve given my five-year-old laptop) to work in order to take it because I don’t have write permissions on
any drives anymore.
The test itself wasn’t hard, but figuring out which terms to search for in ORMess was.
I really wish they’d employ a more robust search tool.
It would make life easier.
But then, that’s me thinking logically again, and we just can’t have that, now can we?

Evans, Georgia, United States
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We had another team meeting today.
We got new (or at least passed-off-as-new) information from the client.
It’s official: We’re not allowed to transfer a helpdesk call to the helpdesk.
Any helpdesk calls we get we have to handle, and that includes the groups we don’t service for members but do for pharmacies.
Project merging is in the air.
I took the test today to finish the application for the support team.
I had to bring the craptop (that’s the nickname I’ve given my five-year-old laptop) to work in order to take it because I don’t have write permissions on any drives anymore.
The test itself wasn’t hard, but figuring out which terms to search for in ORMess was.
I really wish they’d employ a more robust search tool.
It would make life easier.
But then, that’s me thinking logically again, and we just can’t have that, now can we?

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I found out something about my blog today.
Everything’s all squeezed together!
But my screenreader says it’s fine!
I’ll have to fire that thing for lying.
Seriously though, I have to figure out how to fix it, because I want to play the trackback games that a lot of the other conservative bloggers are doing, because it’s just plain fun.
So hopefully, I can find some nice sighted person to help fix the design.
The site may be getting a huge overhaul soon.

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I just got a call from someone who tried to appeal a rejected claim that isn’t even in the system.
In other words, they’re putting the cart before the horse, (or the reindeer before the slay for all you Christmas enthusiasts).
Then, I was told how to do my job, and that there doesn’t need to be a claim in the system in order to make an appeal.
If this is the kind of Christmas cheer I have to deal with, then I’d gladly wipe Christmas and everything associated with it off the calendrical map.
I’m so tired of the commercialism, the greed, and the ideals that are hopelessly held up as the standard when no one even comes close to making it that far.
This is supposed to be the “most wonderful time of the year” for all the Goyim, and most of you make it the worst time of the year for folks like me who are stuck on the phones dealing with the crap, while being told by my employer to make sure you can hear my smile.
I promise, there is no smile to be heard.
To all the sincere Goyim, (and there are some), I commend you for your sincerity and kindness throughout this time when your peers make it exceedingly difficult on everyone.
I wish you a very merry Christmas, and hope your celebration of your savior’s birth is very meaningful.
But to the rest, please don’t spread any more of your Christmas cheer.
We’re only a week into the holiday season, and I’m already sick of the havoc you always manage to wreak on society.

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Catching up on reading/Open Post (thirdworldcounty.blogspot.com)

David opines that there is no poetry more beautiful than the Psalms, and references Psalm 89.
Personally, I have to agree with him.
The Psalms (Tehillim) contain something for just about every occasion imaginable, and are an excellent source of inspiration and prayer when one’s own words fail, or one cannot find the words to use without turning to King David’s praises.

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Some people apparently think it’s their obligation to make lapdances as available as possible.
Some highlights: “A 40-foot motor home was converted into a strip club on wheels, offering alcohol and lap dances to football fans outside the stadium before kickoff of Sunday’s
Tampa Bay Buccaneers game, police said.

Six women performed lap dances inside the motor home, charging $20 to $40 depending on whether they danced topless or totally nude, police said Tuesday.
The vehicle, adorned with a sign for strip club Deja Vu, was parked across the street from Raymond James Stadium.”

Now that sounds like something that would occur in the American South, as in Tenessee, the Carolinas, or Alabama.
But it occurred in Florida.
Half-baked indeed.

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Today hasn’t been as bad as yesterday was.
Still more calls than I’d like, but it could be worse.
We’ll see what it’s like when I get back on the phone.
I’ve spent my lunch break reading blogs, because I didn’t have enough time to pack a lunch this morning.
I’m still getting used to using the Pacmate as an alarm.
I woke up at around 07:13, which gave me plenty of time to get dressed, but no time to pack a lunch.
No worry though, I’ll eat when I get home.
I’m halfway through the day, which is always a good thing.
I’m kind of sleepy though.
I’d love to take a nap.

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This is what we have to deal with on a fairly regular basis, except this time it’s taken the system down completely.

Serious Application Container Issue
HTTP/1.0 200 OK Date: Mon, 28 Nov 2005 16:08:27 GMT Content-Type: text/html;charset=iso-8859-1 Server: SilverStream Server/10.0

Serious Application Container Issue
If you see this message, a serious problem has occurred from which the application cannot recover.

Please contact support immediately with the information provided. Then close your browser to access the application again.

Exception type is :com.sssw.shr.http.AgoServletException
Exception message is :Error while forwarding request to /db_name/SilverStream/Pages/PagenameXSLTransformer
Please close the browser window before restarting your application.

ERROR : Some unexpected exception occurred during the application login process. Access is denied. Please try again or call support. [ UserInfo : 9001 ]
NoReponse. No known context has been provided. 463930669

Now, in a logic-rich environment, we’d be giving downtime verbage (never mind the fact that the thing is a piece of crap anyway) and having the callers call back in thirty minutes.
Instead, we’re told to put the caller on hold, act like we’re doing something, refresh the caller every few seconds, and then finally explain to them that the system is unavailable.
Brilliant.
That’ll win us some awards.

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Today hasn’t started off well at all.
The alarm didn’t go off again, and the time is set correctly.
I think I’m just going to have to chuck the thing and rely on the Pacmate.
I’ll have to get used to waking up with that alarm.
Then, when I got to work, the system locked up when I clocked in.
I really don’t need that happening because it’s already effected one paycheck.
My paycheck last week was a couple of dollars short, six dollars to be exact.
Then, when I went to put the phone headset on, I found that someone has stolen the little foamy earpiece.
Ghetto bastards!
I don’t have fifty cents to replace it right now.
I really shouldn’t have to replace it.
People should just leave anything alone that doesn’t belong to them.
Is it really that hard?
If they want to steal each other’s stuff, fine.
But leave my stuff alone.
This isn’t supposed to be the ghetto, so don’t act like it is.
Then again, why am I surprised?
It may as well be the ghetto, given the people who get hired out here.
I plan to post about my Thanksgiving holiday later.
Hope everyone had a good one.

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You can definitely tell it’s the holidays from the attitudes of our callers today.
We’re getting yelled at left and right, and several of the supervisor calls have actually been escalated to real supervisors.
These people just need to pay their bills like they’re supposed to, and things would be just fine.
The clincher was from a woman who insisted she wasn’t going to pay $53 for 30 pills, when her doctor wrote the prescription for 30 pills for 30 days.
We sat there going round and round about it, because we can’t take the pills back unless they’re narcotics, which these weren’t.
I’m already not in a cheery mood.
I hope my mom isn’t in a bad mood when she shows up or things could get interesting.

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I just got a call from someone who got totally screwed by someone a lot higher up in the food chain than me.
The notes said that the member could not be located, along with the doctor because they were in a hurricane-effected area, and this was on 10/25.
They apparently told the caller that they were working on it, that the prescriptions were in the system, and that everything would be fine.
The prescriptions are not in the system, (deleted or otherwise), and the messages were very vague.
Go client!

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I need to be sitting here doing blog stuff about as much as I need another hole in my head.
However, I can’t sleep because I’m all stuffed up, and I’m drinking some orange juice to try to make myself feel better.
I’m also washing a load of laundry because I’m going to go to my mom’s for Thanksgiving and I found while packing that I need a few more things clean.
I’ve discovered an inline trackback plugin for WordPress and a Google adcents plugin for it as well, and I plan on installing those so I can test them out.
I’ll most likely finish this glass of juice though and head to bed.
I’ll also make a pot of coffee in the morning because I only have one soda left, and that’s for lunch.
I just started looking around at some of this blog stuff, and those who know me know how easy it is for me to get drawn into some technological persuit I have no business being in at that particular time.
But then, that’s when the funnest things strike: When you really need them not to.

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I just got a call from someone on an Air Force base who was standing in as a speaker for a veteran who can’t speak because he’s mute.
He went to a civilion pharmacy to get a prescription filled, and when the pharmacist or tech had a problem filling the prescription, he was simply handed a piece of paper with our number on it, circled.
That’s really crappy, in my opinion.
For one thing, it’s laziness on the part of the pharmacy, because they could have very easily called us themselves.
For another, they took advantage of his inability to speak, and just sent him away like some child.
I think to do that to someone who’s fought for this country is doubly disrespectful.

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According to “Labor Decree” number G-d-Only-Knows, (“labor decree” is what I’ve taken to referring to the rules at work), we’re now required to use the phonetic alphabet.
This would be fine if not for the following: (1) Certain words such as Echo and Golf are consistently misinterpreted by members and others on the phone; (2) We spend more time explaining the words and answering questions about our choice of wording than we do actually making sure the particular letter we’re trying to get across is understood.
Case in point: My last caller responded to “Foxtrot” (for those who don’t know, foxtrot is the word used to designate the letter “F” in the phonetic alphabet), “Foxtrot?”
When I explained that we’re required to use the phonetic alphabet, the caller replied: “I thought you had a horse.”
You can stick that in the amateur humor files.

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While in the the break room on my lunch, I saw a clip on Garth Brooks.
He’s apparently releasing a new boxed set, exclusively sold at Walmart and Sam’s Club, because he wants to make sure it’s affordable for everyone.
He made a comment about how hearing that someone would love to have his CD but can’t afford it breaks his heart.
What a dweeb.
Anybody with a brain knows he’s putting out another boxed set because his last album didn’t do so hot, and he needs some cash.

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