Originally published at customerservant.com. Please leave any comments there.

I got back early from lunch, and was setting up the Pacmate, and my phone started ringing.
Since I was still on lunch, I didn’t pick up.
The agent let the phone ring until I clocked in, which was about five minutes.
The little bastards need to read their memo, and try internalizing what it says for a change.
I’m not giving up five minutes of my lunch, just like they’re not giving up five minutes of theirs to get back to work.
If they want to get mad because I’m not there when they call, whenever they call, then too bad.