I started this entry last night.
I looked at some random Convergys stats today. Here they are, or, rather, the most important one:
We had 167 agents as of last month. Now, we have 145. That means that they fire an average of one agent every few days.
Today was really bad. I spent the whole day being screamed at by pharmacists, the high-point of which was being yelled at by some guy who couldn’t electronically reverse claims, and told me that *I* was going to sit on the phone with him all night if necessary, until *I* came up with some answers, and they had better be satisfactory ones, yesterday. When I told him that he needed to talk to his software vender, he launched in to a huge rant about my irresponsibility, and various and sundry insults, and of course, I sat there, like a good little Convergys bitch, and took it. I hate that place, and the people, and the work. One of these days, I’m going to reacquaint myself with my inner no.
The supervisor position has been posted. For those who don’t know, my supervisor, as well as another one, were only temporary supervisors, which means that they only kept the position for six months. After that, the position reopens, and they, along with anyone else who wants to, have to reapply. I think my supervisor’s scared he won’t get the position, because he and the other temp are far from the only ones applying. The other temp’s gotten himself in to trouble because of his going around and talking to agents when they’re supposed to be on the phones, and as a result they log in to aftercall or something like that to carry on a conversation with him, and it’s finally aroused the ire of Ashley, who works service level. I don’t think my supervisor will get it, because he’s really not that smart, or assertive, and I don’t think he’ll get lucky and pass the interview process a second time, if he didn’t have friends in HR the first time. And if that little idiot ends up back in the agent pool, he knows he’s screwed just like the rest of us, and he’ll be screwed by some of us, because he’s spent his time as a supervisor abusing his power, and screwing us over. If he’s no longer a supervisor, then he’s equal to us, and fair game. I have mixed feelings about all this, to tell the truth. Part of me wants to see the little bastard get eaten alive, because he’s acted like a weasle since he’s been a supervisor, and abused his power. But part of me also pitties him, because I know, and he probably has some inkling too, that a supervisory position at Convergys is the only form of power he will ever have, and the “general population” at Convergys can be pretty brutal, even if you haven’t done anything. All they have to do is perceive that you’ve done something, and you’re fair game. I can only imagine what it’ll be like if either my supervisor or the other temp get thrown back in to the fray. Either way, though, I’m not going to loose any sleep over it. They’ve made their beds, (or dug their graves), and now it’s going to be time for one of them to lay back and enjoy the upcoming ride.