Looks like I’m going to get some bonified overtime tonight.
Kristen’s staying to work extra, and as I’d rather not spring for the cab fair, I figure what the hell.
It’ll be Helpdesk, so it won’t be nearly as bad as the norm.
At least now I’ll have something to make comparisons with that’s fresh.
Blog
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I pulled up the online schedule viewer and … Surprise!
We actually have schedules posted!
How long has it been?
Weeks?
For a while there, I wondered whether the viewer had outlived its usefulness, or whether it was going to succumb to the log-freeness of the place.
It seemed like a burst of logic where there normally is none. -
I just got done dealing with a woman who decided to call very early in the morning to bitch about how she got two different forms of a prescription, both brand and generic.
Of course, she didn’t send in the second script, and neither did her doctor, and it’s all my fault.
People shouldn’t be able to bitch this early in the morning.
It’s just not normal.
Most of us are still trying to go from autopilot to manual at that point, and we’re definitely not in the mood to put that much energy in to a bitchfest.
That call lasted over thirty minutes.
I really hope it’s not the norm for the day. -
I’ve updated the site so that all entries posted in future post in their entirety to my Livejournal as well as here.
I just don’t have the time to try to fix the excerpt function in all th -
It’s a Saturday.
I don’t have to go to work today.
And yet, it’s just after 7 AM, and I’ve been awake for at least two hours.
I can’t seem to fall back to sleep, so I might as well get up for the day.
There may be a nap later, although I -
I’ve finally made it to the end of the day, and the end of the work week as well.
I’m headed off to dream land in a few minutes, or at least putting myself in the position to get there with no effort.
With any luck, I’ll be awake long enough to -
Ne information about paid time off, and carrying it over from year to year:
If we have seventeen days or more built up, then we can carry three days over.
If we don’t have seventeen days or more built up, we can’t carry any of it over.
What -
We have an order that has shipped twice, and no record of the first shipment.
Thus, the member will get two refills of the med instead of one.
Just lovely.
I knew I wasn’t going to get through an entire week without one of these calls.
At -
We have some availability right now, so now’s as good a time to post as any.
It’s been a very busy week.
I was sick Monday, (for which I was asked to take an occurrance), and on Wednesday, Daniel Pace, (a friend of the family for years), was ni -
It’s Monday morning, and I’ve got a real headache. I’ve also got a very rare summer cold, or something. Either way, my nose is all stopped up, and I’ll be blowing it all day. Yay for me. All of this on top of the calls.
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I got home from work exhausted yesterday.
I laid down at about 21:26.
I only woke up again when Steve called, but we only stayed on the phone for a few minutes. I woke up again at around 02:00 this morning, and dozed off and on until about 04: -
Aside
I just looked at my paycheck online. I only got paid for 64 hours. That’s a little over a week and a half. Fucking Cornelius! Why does he have to be so
incompetant? The little shit probably keyed in my hours incorrectly, *again*, because I know I was there, and worked, for 80 hours within that pay period.
Fuck me! And given the supervisor changes going on, I’m not sure who I’m supposed to go to about this. If I go straight to HR, they’ll just tell me to
go to my supervisor. I hate that fucking job! Why can’t I just go in to work sedated, or drunk? I mean, it would be easier to deal with it that way. I
thought about going for benefits, but why would I want to do that when they keep fucking up my paycheck, and I have to make some serious rearrangements
just to get my fucking bills paid? GRRRRRRRRRRRRRRRR!!!!!!!! -
Looks like there’s actually been some progress made.
I’ve got the site up and running, and most of the bugs are fixed, (at least the ones I created), so the site’s operational now.
I’ll be posting links to the most recent entries below.Susan, if you’re interested in learning Hebrew in Braille, The Jewish Braille Institute is a good place to start. You
have to sign up with them, but they have a ten-volume Introduction to Biblical Hebrew, as well as a twenty-volume Hebrew-English/Ehglish-Hebrew dictionary.
If I had the room, I’d get it myself.
Amanda J. Rush
http://www.customerservant.com -
Thanks to Mongwen, my site is up, fixed, and it actually works.
So take a look, (it’s been updated with more entries), and let me know what you think.
customerservant.com. -
I’ve finally finished posting this week’s updates, as well as some from the last couple of weeks.
One of the good things about the CMS I’m using is that it allows me to backdate entries.
The most recent entries list includes, but is not limited to, the following:
Final Approach
Legal But Illegal Break
Where Is It 5:00?
Trainer John
Flapjacks With Your Documents
This Week On "As The Claim Processes"
Since I've Got Time To Burn …
It's Like The Hourglass, But Worse
Wooden Holocaust
Stop And Smell The Mail Order
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It’s been a while since I’ve posted, and, since there’s a break in the chaos, I figure I’ll take advantage of it.
I’ve had this weekend off, and spent yesterday doing pretty much nothing.
There’s been some drama going on with the transportation situation.
I’ve started taking the PATS (Pitt Area Transit System) service to work because Andrew has early classes, and his mom doesn’t want that much wear and tear on the vehicle.
Well, apparently, they have their own time scale, we’ll call it PATS Standard Time, otherwise known as PST.
If I were into conspiracy theories, I’d blame this on those out in Lost Angeles and beyond, (PST is also Pacific Standard Time, and since the two systems both employ the same acronym, they just have to be similar, grin). I’ll leave that one alone for now, so Joy and Don you get a break.
Anyway, I schedule a 07:30 pick-up, since I start working at 08:30, and that gives them plenty of time, in case they’re running late.
Apparently 07:30 their time is 06:56 my time, which puts me in the position of having to get up no later than 05:00 in order to get ready for work, and that doesn’t leave any time for clearing my brain of the sleep-induced fog by administering caffeine orally.
The problem I run into is that if I schedule the pick-up any later, they have me to work late, which is not a good thing for either the attendance record or the paycheck.
I’ve changed residences, which is a very good thing.
My new place is very nice, and I’m doing my best to make it as homelike as possible.
I’ve acquired a nice bed, (it would be queen-sized if not for the fact that it’s missing about two inches on either side), a washer and drier, a recliner that’s nice-sized, and an end table.
My computer desk is a card table, and I have a folding chair to go with.
I also got a microwave, and a coffee pot, and a tea pot, and a crock pot, thanks to my mom.
That’s where the bed, recliner and end table came from as well.
I’m very happy with the place.
It’s just me, all by myself.
I can leave the crap at work.
Well, and on the PATS van.
Speaking of PATS, can someone please explain to me how the hell you can manage to sing, shout, dance and drive all at the same time?
Almost all of the PATS drivers are gospel freaks, and they love to make a public display of their religion, for all the world to see and hear, and I get treated to daily “praise” sessions.
Weird.
The Medicare project came back to Convergys, and we lost AT&T, as well as gained CustomerService.
They’re going to have all of us trained by the end of the summer to be taking Pharmacy Helpdesk calls as well as Customer Service calls.
More work, no more pay.
I’ve decided after some thought to turn customerservant.com into my personal blog.
I’ll most likely turn it into a syndicated account over here, because I can generate an RSS feed, and it gives me more freedom as far as what’s displayed, and it also gives you guys the ability to rate entries.
The CMS I have is really simple, and really neat.
I don’t know if I’ll update both journals, but once I get it syndicated, you all can add that to your friends pages, and/or go directly to the site, and add your comments there.
Also, I’m running into the problem of needing to put all the blogs I watch into one place, so there will be a page with links to all your journals, as well as the ones I watch from other sites.
This will also be x-posted to Customerservant.com , so if you want to comment, you can leave it there.
That’ll be it for now, but I’ll try to keep you up to date more often.
Everybody take care. -
OK, looks like we have our Nachap Award recipient for this week. It’s a pharmacist named Care from CVS. She demonstrated her suitability as a Nachap member in the following manner. Carey called in to ask for an override. When I asked what her criteria were, she told me that although the doctor had prescribed one drug, when the pharmacy ordered the drug from the manufacturer, they sent the wrong drug. Instead of contacting the manufacturer to give them the “Screwed up man,” (Ray, you should get that one), speech, the pharmacy took the liberty of changing the prescription, since both drugs were generics, and both did the same thing, and both were the same price. For those who don’t know, what makes a generic drug generic, (other than the name), are the fillers that are added along with the active ingredient, or the ingredient that is the acting medication. Some people are alergic to the fillers in certain generics, so they have to take the brand. Well, after Carey explained to me that she had changed the prescription, she told me that the member, (who might as well be a god when it comes to my line of work, along with the pharmacist and the insurance company, or benefits administrator, with the client, Express Scripts Inc. being the ultimate, untouchable, unknowable Supremevery Being of this twisted pagan pantheon), said that she couldn’t take the generic drug, and that she had to have her brand. I asked why the member couldn’t take the drug. I can only issue an override in this kind of situation if the member has some sort of reaction to the drug. The pharmacists are supposed to know this, because the rule hasn’t changed for a very long time, for at least as long as I’ve been doing this. This is where the nachapity comes in. When I asked Care, our friendly pharmacist, why the member couldn’t take the generic, if there was some sort of medical reason, she said she didn’t know why, but still continued to ask for the override. I told her that I couldn’t just issue an override without some sort of definite reason. She whined about how the two drugs do the same thing, and how they’re even the same price. I repeated that I couldn’t just issue an override without a definite medical reason, and then muted the phone, and said that in that case, there should be no reason why the member couldn’t take the other drug. To conclude, Carey gets the Nachap award for this week due to her incomprehension of what the rules are, and further incomprehension after an explanation. Great job, Carey! We’d give you a gift certificate to a steakhouse or something, but we’re too poor to afford that. So you’ll just have to be consoled with the knowledge that you are are among a group of truly illustrious people, and leave it at that.
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It seems to me that the only thing good about Good Friday is that lots of pharmacies will be closing early, which should keep the call volume low. That’s good, because I had to deal with a roommate blaring music all night long, in the livingroom, and consequently, didn’t get much sleep. What does one do when unable to sleep? Catch up on the friends page, of course. I spent about two hours catching up on everything. Surprisingly, I actually have something good to say about work. They’ve implemented a new raise plan. In short, if you work all forty hours in a given week, and have good quality, you get a four percent raise in your salary. Not bad. At this rate, I might actually make it above $9. I think we should sue Mars Corporation for false advertising. I eat snickers bars on my breaks sometimes, and none of the great things you see in the commercials happens to me. The good thing about snickers bars is that they keep you going. That, along with caffeine, almost makes the work day bearable. Yesterday they had a hot dog sale at work for the March of Dimes. I like it when they do that, because that means I can get lunch for really cheap. They also had the company Easter egg hunt yesterday. BeingJewish, I obviously didn’t participate.I really wish they wouldn’t keep it so cold in here. I sit on the