Amanda Unvarnished

OK at this point you might want to roll back if possible and reapply the update. Sorry for all the back and forth I was just trying to make sure that was really what you're going to have to do before I told you to do it.

Once you're in the users folder, can you open anything inside that? Or are you stuck there?

Also, if you get a change, go to run and type c:users, and then once in that folder, press win+up-arrow. Expected behavior is that it will move you to the parent folder. It's the official keystroke for this so we want to find out what happens.

OK, use the run workaround for a bit, but don't do anything drastic, we're researching over here but John is thinking it's something to do with actual Windows and he's the Windows guy I'm Linux. +

Is this when you load Narrator, or when you go to the run dialog and type c:users?

Yes we should totally catch up sometime.