According to “Labor Decree” number G-d-Only-Knows, (“labor decree” is what I’ve taken to referring to the rules at work), we’re now required to use the phonetic alphabet.
This would be fine if not for the following: (1) Certain words such as Echo and Golf are consistently misinterpreted by members and others on the phone; (2) We spend more time explaining the words and answering questions about our choice of wording than we do actually making sure the particular letter we’re trying to get across is understood.
Case in point: My last caller responded to “Foxtrot” (for those who don’t know, foxtrot is the word used to designate the letter “F” in the phonetic alphabet), “Foxtrot?”
When I explained that we’re required to use the phonetic alphabet, the caller replied: “I thought you had a horse.”
You can stick that in the amateur humor files.

Taken from customerservant.com

While in the the break room on my lunch, I saw a clip on Garth Brooks.
He’s apparently releasing a new boxed set, exclusively sold at Walmart and Sam’s Club, because he wants to make sure it’s affordable for everyone.
He made a comment about how hearing that someone would love to have his CD but can’t afford it breaks his heart.
What a dweeb.
Anybody with a brain knows he’s putting out another boxed set because his last album didn’t do so hot, and he needs some cash.

Taken from customerservant.com

Two items caught my attention while watching CNN this evening.
The first had to do with the recent news that Katrina’s victims who are now staying in hotels will be required to vacate those hotels by December first.
Jessie Jackson made an appearance, and basically said that the evaccuees could be housed at unused military bases near New Orleans, opining that they should be housed near their former homes, allowed to work and be housed by the government on military bases, and that money being used to fund the Iraq war could be used to pay the tab.
There were video clips of evaccuees yelling at FEMA representatives, and mention of a letter written by New York City’s mayor asking that the deadline be extended.
Nobody mentioned that this money doesn’t grow on trees, and hotels anywhere, but especially in the Big Apple, are expensive.
I imagine the residents aren’t getting a group rate, and that FEMA, through American tax dollars, is footing the bill for every person staying there, and that bill is probably upwards of $80 a night.
They’ve been there since September.
You do the math.
And don’t forget that, along with New York, there are 40 other states with similar tabs.
Throughout this entire episode, I’ve been completely amazed that, not only are the New Orleans evaccuees acting as if they’re owed, it’s portrayed as completely acceptable behavior by the leftist media.
What happened to the American ideal of working hard, and accepting help graciously?
These people can’t actually think that the feds are just going to keep paying the bill.
I, for one, am growing quite tired of this kind of ingrattitude.
Being a victim of a major natural disaster is no excuse.
The citizens of Louisiana, (especially those of New Orleans), have been raised on the idea that the government is supposed to take care of you.
Welcome to the real world folks.
In the rest of America, that’s not the way it is.
Most of us have to take care of ourselves, disaster or not.
Here’s a thought.
Instead of yelling about what you’re not getting, take a moment to thank the proprietor of the hotel you’re staying in.
He or she is most likely losing business due to your occupying rooms, eating at the hotel restaurant, ETC., and is having to deal with just as much government bureaucracy as you are.
Take a moment also to be thankful for the generosity you’ve received, and continue to receive, from the rest of the citizens of this country.
We’ve been gracious enough to put up with the tantrums, with little to no outcry against them.
Keep in mind that the people you elected to represent yourselves failed to ask for a declaration of a state of emergency, and that, despite this, you have been evacuated, and have been able to live off the generosity of others for months now.
No, the government we have isn’t perfect by any stretch of the word, but part of what has happend is a direct result of corruption within your own local government, which you bear the responsibility for electing.
How long is anyone really supposed to be expected to house you for free?
Indefinitely?
Rest assured that there is no possible way that can be accomplished.
And now, for tonight’s other gem.
In California, at San Quentin, there is actually a man on death row, who, believe it or not, is nominated for a Nobel Peace Prize.
This man is a former gangster, specifically the founder of the Cripts, who has, since his incarceration, written children’s books and been a staunch advocate of peace, and spoken out against gang violence.
That, in and of itself is a good thing.
It means he’s had a serious change of heart, and can be confident that, when he meets his Maker, he will find that he’s earned some eternal reward.
But there’s still the matter of paying the penalty for the crimes (robbing and murdering four people), he was convicted of, by a jury of his peers.
There have been vigils outside the prison, and even the “illustrious” Snoop Dog has written to Governor Schwartzeneger requesting clemency.
If I were the governor, it would be a no-go.
It’s great that this individual has devoted the rest of his life to good causes, but he still has to pay for the crimes he committed.
The fact that people can bring themselves to request clemency for a murderer on such grounds as “Look at what he’s become,” and the fact that the media can report this story in a positive light without recrimination from society in general demonstrates the level of degeneracy our society has descended to.
Anyone who has truly had a change of heart and repented of his wrongdoings would accept the penalty.
I would say I’m surprised the man is nominated for a Peace Prize, but if Yacir Arafat can get the Prize, anyone can.
I can’t help but wonder what the reports will look like when the man is actually executed.
I imagine all his supporters will go into mourning, and, God forbid, we’ll be subjected to op-eds about how corrupt we are for executing a man despite the good he’s done.
If we take the time to remember the people he killed, or, even more abstractly, the fact that four lives were needlessly extinguished, it should put things back in their proper perspective.

Taken from customerservant.com

Yesterday ended on a very sour note, but since it was already Shabbat by the time I left work, I couldn’t post about it.
My last call was from some guy who was mad because we didn’t use our “common sense” when it came to refilling his prescription.
His doctor didn’t write a day supply, only a set of directions on the script.
So we tried to get in contact with the doctor to verify how to proceed.
No response.
So we deleted the script, and sent it back to the member.
Well, apparently, we’re just supposed to know what the day supply is supposed to be by looking at the amount of pills prescribed.
Right.
Everyone knows what would happen if we started filling scripts like that.
We’d be sued by everybody who could manage it.
The guy asked for my name so he could sue me.
These people think they’re really going to get something done by suing someone at the very bottom of the food chain, lower than they are?
As far as we’re supposed to be concerned, they’re practically divine!
That’s evidenced by the fact that people who aren’t even citizens can order us around, with no fear of consequence.
Now before anyone takes this the wrong way, or happens to come across this and take the remarks out of context, I’m not advocating frivolous lawsuits against those higher up in the corporate world just because they are higher up in the corporate world.
I don’t bear a grudge based on one’s position or status in what has become the modern nobility.
However, suing the least of us isn’t going to get anything accomplished, really.
Bottom line, just because you screw up doesn’t mean I’m going to try to get the company to take the fall.

Taken from customerservant.com

There’s apparently an article in today’s Daily Rejecter about a beer actually called Hebrew.
The company (Genesis Ale) marketing the brew has a motto of “Don’t pass out, Pass Over.”
The alcohol content is nine percent, which is quite high for a beer.
It’s currently being marketed and sold in Colorado and fourteen other states.
I’ll have to be on the lookout (or pay someone in one of the targeted states) for Hebrew to start showing up in stores in my area.

Taken from customerservant.com

I’ve gotten an early start today, so I’ve got a little time left that I can use to blog.
We’re scheduled for a meeting of the “Right Team” (mine) today, probably having to do with our latest monitoring, which John says has bone really well.
Good.
Something positive.
And maybe we’ll even get lucky and have relatively little cue, though none at all would be, I think, optimism to the point of foolishness.
I hope today isn’t as bad as yesterday was though.
I’ve gotten a little more used to the cold, except that I’m having sinus trouble because of it, or the heat, can’t figure out which.
I’ve got some people’s sites to move to WordPress this weekend, namely Jerry’s.
It won’t take me more than five minutes to do, and really isn’t a lot of work, so I figure it’ll serve as my good deed for a few days, and I’ll get it done this weekend, after Shabbat.
I’m going to my mom’s for Thanksgiving weekend, and that’ll be a nice change, even if it doesn’t involve Ze’evi.
He’ll probably end up having to work, but either way, we can’t spend the weekend together, which sucks, but it’s life.
I plan on taking on a major editing project for this blog, mainly just going through it and changing all names that are the real ones to protect the privacy of individuals mentioned, especially the ones associated with work, and definitely the instances where the name of my employer shows up.
Admittedly those entries are really old, but they’re in the archives, which means they’re searchable by anyone.
And I definitely don’t want to end up on that list of people who get fired for their blog content.
I’m not sure when I’ll get to the L-J, and the other one’s OK.
I’ve only got one more sip of coke left, so I’ll end this here.
Everybody take care, and I’ll probably post later.
Hope you’re all doing well.

Taken from customerservant.com

OK, I’ve just about had it with this two-bit system.
It needs to either start working properly, (more accurately, the foks responsible for it need to get it fixed), or we need to be allowed to deal with it in some other way than repeatedly asking callers to hang on while the damn thing decides what it’s going to do.
Christ on crutches, can anything just simply work around here?

Taken from customerservant.com

I’d really like to shoot the last two callers in the head.
The first one was a grumpy old woman who wanted to jump back and forth between records for herself and her husband, and bitch at me because her doctor wrote her prescriptions “do not substitute,” (meaning we can’t substitute a generic for a brand, even if it’s cheaper, usually for medical reasons), and then she wanted to bitch because she had prescriptions she had no refills on.
The next one was just incredibly stupid.
I’m getting tired of people going “Do you mean the … (insert piece of information: account number, prescription number, order number, ETC.)” when I ask for the ID number.
Is it really that hard to at least act like you’re intelligent?
That’s the easiest part of the call!
Just give me the information I’m asking for, and don’t ask me to jump all over the screen, and then go “wait, I have the ID now” when I’m in the middle of doing a name search or something like that.
Jesus God!
People get on my nerves!
You have to try to be that stupid.
There’s no possible way you just are that way.
I wish this day would hurry up and end.

Taken from customerservant.com

It’s gotten really cold here really fast.
Yesterday, we were up in the 70’s.
It was warm enough to have the windows open so that the resh air could come in.
Today, we’re supposed to have a high in the upper 50’s, and tomorrow, in the lower 50’s.
Lows in the 30’s and 20’s.
And from the looks of the forecast, it’ll be that way at least until next Wednesday.
No watch it jump back up just in time for Thanksgiving.

Taken from customerservant.com

I’m not sure what to think of that last call.
A fellow customer servant called, thinking I was a pharmacist.
I’m not sure whether I should take that as a complement or not.
The only thing I discussed with her was whether or not a prescription is in the system, and I had to ask who she thought she was talking to.
I told her she had reached customer service, and offered to transfer her to the pharmacy.
I could have actually passed as a pharmacist, which is scary.

Taken from customerservant.com

I just got back here from lunch.
It’s extremely cold in here, and I’ll bet we’re still in cue like we have been all morning.
At least half the day is over and I can start working my way to its end.
When I get home I’ll attempt to finish the laundry.
A piece on the drier broke, and until I can get something to stick it back on, I’ll have to limp along without it.
It’s the piece in front of the lint screen, and I imagine the thing will be OK until I can get it fixed.
Nothing should get caught.
I’m applying for the support position that just became available today.
It won’t be any extra pay, but it’ll be something different, and I think I’ll actually be in a position to do something if something gets screwed up.
I’m aware though that it won’t be a bowl of peaches and cream.
They get a lot of crap, but so do I as a regular agent, so it’s pretty much six of one half a dozen of the other as far as I can see.

Taken from customerservant.com

I had a really hard time getting up this morning.
The alarm went off at 5, I got up at 06:15.
They’ve fixed the ‘Net problem at work, so I should be able to post, or at least read blogs on my spare time.
Yesterday was really bad.
We had constant cue, and my schedule was 09:45 first break, 2PM lunch, and 4PM last break, which I didn’t get to take until 4:30PM.
Today’s didn’t look too bad though.
Lunch at 12:30 instead of 2.
At least having the ‘Net fixed means I can email S during the day, so that makes things a little better.

Taken from customerservant.com

I got back from the store not long ago.
Andrew was nice enough (as he always is) to take me shopping for food.
He’s one of those sighted people you can really count on.
Aftwerords we went to IHOP.
I had an omlet with onions, green peppers, corn-beef hash, hash browns, and cheese, along with pancakes.
I ate every last bit of it.
I was really hungry.
I’m not looking forward to going to work tomorrow, but I’ve already picked out what I’m wearing, so that’s one thing I don’t have to worry about.
I’m looking forward to climbing into bed and going to sleep.
I plan to come in from work tomorrow and do some laundry, as well as give the kitchen a good cleaning.
No, it’s not a mess perse, but it does need to be straightened up, and I always love the way it smells in here when everything’s been wiped down.
I also plan to wash my sheets and blankets tomorrow night, since I didn’t get to do it today due to the lack of laundry detergent that was remedied tonight.
I can’t believe we’re already almost halfway through the month.
Where has this year gone?
I’m not sure what I’m doing for Thanksgiving yet, because I have to work the day before and the day after.
I might end up going to Andrew’s again this year.
I went last year, and had a good time.
And this year, I won’t have to come home to any roommates.

Taken from customerservant.com