Originally published at customerservant.com. You can comment here or there.

I knew there was a reason to tell Embarq, (Sprint’s latest incarnation), to bite me.
I’m having problems with my earthlink mail, and since Embarq provides their email through earthlink, I figured I’d have to call them.
The “tech” who picked up the phone asked me four times what my phone number was, then if I could connect to the internet, then was I sure I could connect, then was I *sure* I could connect, before telling me that I had to call Earthlink because they’re not responsible for the mail side.
I wonder if Embarq uses Convergys to outsource their calls.
I wouldn’t be surprised if they do.