Originally published at customerservant.com. You can comment here or there.

Apparently people have been transferring callers to the pharmacists without submitting an alledged errors referral.
It’s been stated since day one of this project that, whenever you transfer a call to the pharmacy, an alledged error referral has to be submitted.
Yet these people need to be told to make sure they submit the referral.
When will evolution take its course?