I am on the phone with Sprint, and holy hell these people are the Hotel California of cell providers. First, I try to give them a lot of money, and they come up with some shit about having to enter the card number via the phone’s keypad because they apparently can’t take the number over the phone. Well, after the inevitable accessibility discussion, I get transferred to someone else who’s trying their damnest to keep me from leaving. "We have these other plans," "this other phone," "Are you sure there’s nothing we can do to keep you from leaving." No. I just want to pay the damn bill. Just let me pay the bill. Look! It’s money! You can have it if you just leave me alone and stop making my life difficult. I’m going to celebrate when I cancel this account and port the number over to something that has better coverage. Sheesh!
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Christ, the US with its archaic payment models.
I wish y’all had iDeal. Once I’ve tasted easy electronic payments, I could never go back
yes. humans taking credit card numbers over the phone is a huge PCI violation. you can’t garantee they didn’t write it down. the other one thats violated all the time is your the only one that should handle your physical card. the business should never touch it.
That must be new in the regs then because everybody and their brother have taken credit cards over the phone for years. Either that or everybody is suddently concerned about their PCI orthodoxy, which admittedly isn’t totally out of the realm of the possible.
Same with businesses handling physical credit cards.
its been within the last year or two. and companies like twillio and other IVR/chatbot companies have been working on solutions for this. you talk to the CS person, but you can speak or enter the cc info to the IVr, and the cs person doesn’t hear it.
Yeah I was hoping they would let me speak it, because that bug where numbers get stuck when typing on the keypad while on a call is still a thing, but when I asked for that specifically the rep said no.
I have verizon myself.