7 thoughts on “

  1. yes. humans taking credit card numbers over the phone is a huge PCI violation. you can’t garantee they didn’t write it down. the other one thats violated all the time is your the only one that should handle your physical card. the business should never touch it.

  2. its been within the last year or two. and companies like twillio and other IVR/chatbot companies have been working on solutions for this. you talk to the CS person, but you can speak or enter the cc info to the IVr, and the cs person doesn’t hear it.

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