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Originally published at customerservant.com. You can comment here or there.

Good news!
In two weeks, my sweetheart’s coming to visit me.
Everything suddenly seems so much better.
I’ll have to work out the details next week as to how I’ll be taking the days off.
It’s only two days I’ll need to take off from work, so it shouldn’t be that big of a deal.
He’s only coming down for a weekend, so things shouldn’t be so shaken that the company won’t recover.
If they don’t, Oh well, not my problem.
It’s not like I’m part of the actual cue, and at this point they haven’t made an actual decision as to what I’m going to be officially doing.
They’re just going to have to deal with it either way.
John and Merick are cool though, and it’s not like I miss every other day.
I was eating lunch with Marquis earlier today, and he said he was going out to dinner for some sort of appreciation thing put on by Mr. Frodo and the rest of upper management for the service level people and the TL Admins.
I feel sorry for him.
He has to sit at the same table and endure Mr. Frodo for an extended period of time.
Come to think of it, I feel sorry for all of them.
Shabbat shalom.

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Originally published at customerservant.com. You can comment here or there.

I still have this really bad cold, and my phone’s been ringing off the hook all day, with lots of stupid people calling.
I really wish I could leave and tell them to just forward the calls to my home number.
People refuse to read their memos, so I’ve been getting calls during my breaks and lunch as well.
They just ring the phone until it won’t ring any more, hang up, and start the process all over again.
I had one person call and let the phone ring for five minutes before one of the Asc Team members went and picked it up and told them I was on break.
The clients are out of the building, so that means tomorrow we get to dress casually again.
Hurray for that.

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Originally published at customerservant.com. You can comment here or there.

I got a call a short while ago from someone who had a member on the phone who wanted to use our pharmacy as their personal medical support line.
I use medical support in the same way you use technical support.
It’s just like calling your computer’s manufacturer, except this is dealing with your health.
You should get the picture.
If not, pay really close attention to the rest of this.
Anyway, the member’s insurance provider has a step therapy program in place.
That basically means that the insurance company is going to try to get you to try cheaper generics instead of the brand med the doctor originally prescribed to see if that will work first.
They’re playing doctor, which is controversial enought without the freaky implications being thrown in.
They pretty much have no qualms about second-guessing the decisions of the actual doctors if they think it will save them some dough.
In this case, he who pays the piper shouldn’t be calling the tune.
So, this member is being told to take the generic of his med instead of the brand, and wants to call our pharmacy to discuss side effects, and all the jazz that goes along with it.
Well, our pharmacy isn’t an on-call medical helpdesk.
They’ll discuss any side effects members are experiencing from prescriptions in a case where the member wants to switch a generic to a brand, or tell the member how to destroy pills and other medications in the event they’ve been damaged or have expired, but they won’t give members general medical advice.
I told this particular caller to have the member call either their doctor or their local retail pharmacy for medical advice, and that I wasn’t aproving the transfer.
The caller asked what they should say to the member.
How about a paraphrase of what I just told you?
I didn’t realize call scripting was in my job description.
Sometimes I wonder how these people manage to get out the door in the morning, let alone drive a vehicle.

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Originally published at customerservant.com. You can comment here or there.

At least that’s what it feels like.
This cold’s doing its best to stick around, and if it weren’t for the fact that I’m taking time off next week when Ze’evi’s coming down, I’d say to hell with it and stay home today.
I’m in even less of a mood to deal with copious amounts of stupidity today than I usually am.
However, on top of not needing to miss the time for the reason mentioned above, there are some things I need some clarification on for what I’m currently doing, and it would be best if I’m at work so I can get that as soon as possible.
I suppose I could just call Merick and ask my questions, but there are other people relying on me, however minor my task, so I’ll just suck it up and go in.
I just need to remember to stop and get some Bennadrill on the way home, and hopefully knock myself out for the entire weekend.

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Originally published at customerservant.com. You can comment here or there.

I just finished setting up an account at Flickr, and the thing that struck me about it is how accessible it is.
Now I just have to get around the issue of people uploading photos and not adding descriptions, but at least I can say that’s the users’ problem and not the actual company’s problem.
I hope to be able to use the service to find some photos for the site, as well as pass on photos, since I probably won’t be taking any pictures myself, although I know blind people who are photographers.