I spent this afternoon sitting with M’s boss, letting him listen to Jaws.
He wanted to prioritize the issues, asking which one is the most important, and should be fixed first.
By the time I left, they were all simpathetic, saying how sorry they are about all this, and how they have forty-five people who know how to use Jaws, and they’re going to get it fixed.
Yesterday it wasn’t that many, and those people had “remedial” knowledge of Jaws.
I was waiting for one of them to start patting me on the head and give me some candy.
I feel so unclean.
There’s no need for either extreme, whether apathetic or simpathetic, just get it fixed.
We’ll see what happens.
I’m not believing anything they say until I see it.

Originally published at Customerservant.com. You can comment here or there.