I’ve been a web developer since 1999, and I’ve been on the indieweb since 2015. This site is a commonplace book for all my online activity and will eventually be a home for archives of all of my online content.
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David opines that there is no poetry more beautiful than the Psalms, and references Psalm 89. Personally, I have to agree with him. The Psalms (Tehillim) contain something for just about every occasion imaginable, and are an excellent source of inspiration and prayer when one’s own words fail, or one cannot find the words to…
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Some people apparently think it’s their obligation to make lapdances as available as possible. Some highlights: “A 40-foot motor home was converted into a strip club on wheels, offering alcohol and lap dances to football fans outside the stadium before kickoff of Sunday’s Tampa Bay Buccaneers game, police said. Six women performed lap dances inside…
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Today hasn’t been as bad as yesterday was. Still more calls than I’d like, but it could be worse. We’ll see what it’s like when I get back on the phone. I’ve spent my lunch break reading blogs, because I didn’t have enough time to pack a lunch this morning. I’m still getting used to…
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This is what we have to deal with on a fairly regular basis, except this time it’s taken the system down completely. Serious Application Container Issue HTTP/1.0 200 OK Date: Mon, 28 Nov 2005 16:08:27 GMT Content-Type: text/html;charset=iso-8859-1 Server: SilverStream Server/10.0 Serious Application Container Issue If you see this message, a serious problem has occurred…
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Today hasn’t started off well at all. The alarm didn’t go off again, and the time is set correctly. I think I’m just going to have to chuck the thing and rely on the Pacmate. I’ll have to get used to waking up with that alarm. Then, when I got to work, the system locked…
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You can definitely tell it’s the holidays from the attitudes of our callers today. We’re getting yelled at left and right, and several of the supervisor calls have actually been escalated to real supervisors. These people just need to pay their bills like they’re supposed to, and things would be just fine. The clincher was…
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I just got a call from someone who got totally screwed by someone a lot higher up in the food chain than me. The notes said that the member could not be located, along with the doctor because they were in a hurricane-effected area, and this was on 10/25. They apparently told the caller that…
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I went to bed early this morning, but never did get any deep sleep due to being stuffed up. I’m definitely feeling an occurance coming on today. I’m trying not to, but it’s really tempting just to say I’m going to go ahead and take it. Taken from customerservant.com
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I need to be sitting here doing blog stuff about as much as I need another hole in my head. However, I can’t sleep because I’m all stuffed up, and I’m drinking some orange juice to try to make myself feel better. I’m also washing a load of laundry because I’m going to go to…
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I just got a call from someone on an Air Force base who was standing in as a speaker for a veteran who can’t speak because he’s mute. He went to a civilion pharmacy to get a prescription filled, and when the pharmacist or tech had a problem filling the prescription, he was simply handed…
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Sitting here like this, especially after lunch, makes me very sleepy. It’s very warm in here, and I’m sitting on hold for support, but it’s even hard to keep my eyes open on the phone with the members. Add to that thunder, and rain, and cold, and lazy Christmas music and you’ve got a wonderful…
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According to “Labor Decree” number G-d-Only-Knows, (“labor decree” is what I’ve taken to referring to the rules at work), we’re now required to use the phonetic alphabet. This would be fine if not for the following: (1) Certain words such as Echo and Golf are consistently misinterpreted by members and others on the phone; (2)…
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While in the the break room on my lunch, I saw a clip on Garth Brooks. He’s apparently releasing a new boxed set, exclusively sold at Walmart and Sam’s Club, because he wants to make sure it’s affordable for everyone. He made a comment about how hearing that someone would love to have his CD…
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Two items caught my attention while watching CNN this evening. The first had to do with the recent news that Katrina’s victims who are now staying in hotels will be required to vacate those hotels by December first. Jessie Jackson made an appearance, and basically said that the evaccuees could be housed at unused military…
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Yesterday ended on a very sour note, but since it was already Shabbat by the time I left work, I couldn’t post about it. My last call was from some guy who was mad because we didn’t use our “common sense” when it came to refilling his prescription. His doctor didn’t write a day supply,…
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Looks like the training class has been brought out to the floor to help take calls. Good for us! Hopefully that will lessen the cue a bit. Taken from customerservant.com
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There’s apparently an article in today’s Daily Rejecter about a beer actually called Hebrew. The company (Genesis Ale) marketing the brew has a motto of “Don’t pass out, Pass Over.” The alcohol content is nine percent, which is quite high for a beer. It’s currently being marketed and sold in Colorado and fourteen other states.…
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I’ve gotten an early start today, so I’ve got a little time left that I can use to blog. We’re scheduled for a meeting of the “Right Team” (mine) today, probably having to do with our latest monitoring, which John says has bone really well. Good. Something positive. And maybe we’ll even get lucky and…
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OK, I’ve just about had it with this two-bit system. It needs to either start working properly, (more accurately, the foks responsible for it need to get it fixed), or we need to be allowed to deal with it in some other way than repeatedly asking callers to hang on while the damn thing decides…
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I’m not really sure what this thing’s problem is, but it needs to get it together, and fast. This is way beyond ridiculous. I’m getting really tired of having to apologize for it. Taken from customerservant.com