Contacted Microsoft support to resolve an issue with paypal. Perfectly normal, cordial chat. The support person said I was the only nice person they’d talked to today… Which, yay, I’m awesome, great. But it made me feel bad for them! No reason to yell at people who are there to help you. I was wondering why they buried the text chat option, now I understand: people are assholes. If you think this is shitting on corpos in some cool way, or whatever, believe me when I say to you: it is not.