@arush @jscholes @FreakyFwoof @MoonCat Is it abelist, therefore, taking the example that started this thread, for this more educated person to be baffled when a disabled person is angry at being sent stuff that, in the employee’s mind, they should be able to read and to suspect obstructiveness on the service user’s part, when part of their remit is to identify people trying to game the system? I would say not.